ORDERS WITHIN THE US
Pre-Orders will ship within 1-4 weeks after the date of order. Please read individual Pre-Orders lead time on each product descriptions.
Orders within the US will ship UPS Ground shipping. You will receive an e-mail confirmation once your order ships. Please note order will take 2-5 days to handle prior shipping.
We are unable to ship to PO Boxes.
BROOKLYN PICK UP
We also offer pick up for NYC residents. Once the order is received, we will confirm via email the pick up is ready and the customer will receive pick up information. Pick up will be in Bed-Stuy, Brooklyn.
For international orders we ship DHL Express/UPS International. You will receive an e-mail confirmation once your order ships. International shipping rates vary by country. Please note that VAT and duties are not included in our pricing.
We understand that international shipping cost can be very high. Please communicate with us via DM/Text/Email for more affordable/customized shipping options. Please note lower international shipping cost may lead to longer delivery lead time.
Our return policy is 7 days from the day your order has been delivered to your door step. In order to request return/exchanges, please email or DM us with your order number.
In order for us to process the refund - we will need to confirm the following once the order is safely back to our facility.
- Package is returned in its full packaging.
- Item must be in its original condition.
- Item must be odor-free, stain/mark free.
- Once we confirm that we can accept the item back, we will refund the full amount of the item only (your original shipping fee will not be refunded).
- We will accommodate the return shipping label via email on our end.
If you are unsatisfied with the product once received, please email or DM us with your order number. We will accommodate you immediately with the next steps.
To request for size exchange, please email or DM us with your order number and desired sizing request. Once confirmed, we will provide shipping label on our end via email.
Please note, your item will only be exchanged via shipping, only once the original item is returned/accepted on our return policy conditions.