Shipping & Returns

SHIPPING & ORDERS ♡

Processing Times

  • Orders require 2-5 business days for handling prior to shipment.

  • During high-volume periods (including promotions and holidays), processing times may be slightly extended.

  • Tracking numbers may take up to 24 hours to update after your label is created.

Shipping Methods

  • All U.S. orders ship via UPS Ground.

  • We do not ship to PO Boxes.

  • For promotional periods, domestic shipping may be fulfilled through UPS or USPS.

  • Tae Park is not responsible for lost or stolen packages.

Pre-Orders

  • Pre-Orders ship within 2-10 weeks from the date of order.

  • Lead times differ by product - please refer to the individual product page for the most current estimates.

  • Pre-Order timelines may adjust based on production, and updates will be provided when applicable.

 

BROOKLYN PICK UP ♢

  • Local pickup is available for NYC customers and can be selected at checkout.

  • You will be notified via email once your order is ready.

  • Pickup location is in Williamsburg, Brooklyn.

  • Please note: no try-ons are permitted; this location is strictly pickup only.

 

INTERNATIONAL ORDERS ♤

Shipping

  • International orders ship via DHL Express or UPS International.

  • Shipping rates vary by country and will be calculated at checkout.

  • Recipient is responsible for all duties, taxes, and import fees upon delivery.

  • If duties/taxes are unpaid and the package is returned, the recipient is responsible for:

    • original shipping charges

    • all incurred import fees

    • return shipping costs

Promotional International Shipping

  • During promotional periods, international orders may ship via UPS International or USPS.

International Size/Style Exchanges

  • Customer is responsible for return shipping or may provide their own label.

  • Once the original item is received and approved, we offer one-time complimentary shipping for the exchange.

  • One exchange per item allowed.

 

RETURN POLICY ♧

Return Window

  • Returns must be requested within 7 days of delivery.

  • Email info@tae-park.com with your order number to request a return or exchange.
    (DMs are not accepted.)

  • Please allow 2–5 business days for a reply. As long as your email request is sent within the 7-day window, it will be honored. The timestamp in our inbox serves as proof, regardless of when our team responds.

Return Requirements

  • All returns incur a $15 restocking fee per item.

  • Approved returns must be shipped within 5 days.

    • Returns received after 15+ days may be declined or issued store credit at our discretion.

  • Items undergo a multi-step check-in process requiring 4–5 business days after arrival.

Product Concerns & Defects

  • If you are unsatisfied with a product once received, please email us at info@tae-park.com with your order number.

  • If the item is defective, please include supporting images in your email for faster resolution.

  • We will accommodate you immediately with the next steps.

Condition Standards

Returned items must include:

  • Full original packaging, including any applicable promotional gifts

  • Original, unworn condition

  • Odor-free, stain-free, and mark-free

Items failing inspection will either:

  • be shipped back to you, or

  • incur a cleaning fee deducted from your refund.

Refunds

  • Refunds for approved returns may be issued as store credit (valid for 12 months) or returned to your original form of payment.

  • Refunds to the original payment method are processed at month-end.

  • Original shipping fees are non-refundable.

International Return Notes

  • Shipping labels are not provided for international returns. Customers may be able to provide one on their end. 

  • Duties, taxes, and VAT are non-refundable; please consult your local customs office.

  • Tae Park is not responsible for lost or stolen international return packages.

Final Sale Items

  • All promotional, reduced, or sale items are final sale and not eligible for return.

 

SIZE/STYLE EXCHANGE ♡

Domestic Exchanges

  • Email info@tae-park.com with your order number to request exchange, with your desired size or style. (DMs are not accepted.)

  • Once approved, we provide a prepaid shipping label via email.

  • Exchanges ship once the original item is returned and passes inspection.

  • If there is a price difference, we will contact you to process any outstanding balance or issue store credit for remaining balance.

  • One exchange per order.

International Exchanges

  • Customer covers return shipping or may provide their own label.

  • Once your original item is returned and approved, we provide one-time complimentary shipping for the exchange.

  • One exchange per item.

 

GIFT CARDS ♢

  • All gift card purchases are final sale.

  • Gift card balances never expire, we want you to have the flexibility to use the full value of your card at your convenience.